Players Like...

❤ Gameplay Overview

As a call center operator for a mysterious organization, players tackle a variety of supernatural and mundane home issues by answering incoming calls from concerned homeowners. The core gameplay loop challenges players to diagnose the problem based on the callers' descriptions.

❤ Puzzle-Solving Mechanics

The game's heart lies in its puzzle-solving mechanics. When a caller describes an issue, players must scour through an extensive catalog of potential problems, ranging from mundane pests to bizarre supernatural entities, and select the one that best matches the caller's description. This requires careful listening, pattern recognition, and logical deduction. Reviewers praised the satisfying "aha" moments that come from successfully identifying a caller's problem, likening the experience to games like "Papers, Please" where making the right call is deeply rewarding.

❤ Increasing Complexity

Over the course of the game's work week, the number of potential issues in the catalog steadily increases, adding more complexity to the problem-solving. Early calls tend to be more straightforward, allowing players to become comfortable with the gameplay loop. However, as the week progresses, callers provide more vague or misleading information, forcing players to carefully examine the details and make educated guesses. Reviewers noted that this gradual ramp-up in difficulty added to the sense of unease and dread, as players realize the issues they're dealing with are becoming more and more bizarre and potentially dangerous.

❤ Narrative Integration

The gameplay is seamlessly integrated with the game's larger narrative and world-building. As players progress through the week, they receive emails, videos, and other in-universe content that provides additional context and lore about the organization and the strange phenomena it deals with. Reviewers praised the way the gameplay and narrative elements complement each other, creating a cohesive and immersive experience.

❤ Replayability and Accessibility

While some reviewers noted the game's relatively short length, others highlighted its replayability through optional "Phobia Toggles" and the potential for future content updates or expansions. The Phobia Toggles, which allow players to disable certain in-game images for common phobia triggers, demonstrate the developers' consideration for accessibility and player comfort.